ZoloBet Casino Terms of Use

These Terms and Conditions explain the rules that apply when you use the ZoloBet website and services. They describe the relationship between us and our users, setting out your responsibilities, what we expect from you, and what you can expect from us when playing on the site. By registering an account or placing bets and wagers you accept these terms and any related promotional rules that we publish from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the security of your login credentials. Only one account is permitted per person, household, payment method or address. If we reasonably suspect multiple accounts or account sharing, we may suspend or close accounts and withhold funds pending investigation.

We require you to provide true and complete personal information and to update it when necessary. If we need to verify identity, age or payment details we will ask you to submit documentation. Until verification is completed we may place limits on deposits, play and withdrawals.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and not be excluded from gambling by any self-exclusion scheme or court order. Access may be restricted in certain countries; it is your responsibility to check local laws before registering. We may refuse or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Our services must be used fairly and lawfully. You must not attempt to manipulate games, exploit software bugs, collude with other players or use automated systems to place bets. Irregular play, bonus abuse or behaviour that exposes us or other customers to risk may lead to account suspension, confiscation of winnings and permanent exclusion.

General bonus and promotion rules

All bonuses, free spins and promotional offers are subject to specific terms published with each promotion. These terms may include eligibility, minimum deposit, wagering requirements, game contribution rates and maximum cash‑out limits. We reserve the right to refuse or withdraw any offer, to reclaim bonuses from accounts where abuse is suspected, and to amend promotional terms where necessary to maintain fair play.

Deposits and withdrawals

We support a range of payment methods. Deposits are normally credited immediately; withdrawals are processed after account verification and subject to our checks. We may require additional documentation to confirm source of funds for larger transactions. Withdrawal limits, processing times and permitted methods are set out in the cashier section and may vary by account status and regulatory requirements.

Verification and security checks

Prior to releasing funds we may carry out identity, address and payment method verification. If documents are not provided or fail checks we may delay payments until verification is complete. We will notify you if further information is required.

Dispute resolution

If you have a complaint about your account, a transaction or a game result please contact our support team in the first instance. We will aim to resolve disputes promptly and fairly. If we cannot reach an agreement you may be eligible to refer the matter to an independent dispute resolution body as set out in our complaints procedure.

Updates to terms and conditions

We may update these Terms and Conditions to reflect changes in law, regulation or our services. We will publish updated terms on the site and, where required, notify registered customers. Continued use of the service after changes are published will constitute acceptance of the revised terms.