User Privacy Policy

This Privacy Policy explains how ZoloBet collects, uses and protects the personal information you provide when you register, deposit, play or otherwise interact with our online casino and sportsbook services in the United Kingdom. We take your privacy seriously and describe below what data we process, why we do it and how you can manage your information.

Types of data we collect

Personal data

When you register or verify your account we collect personal details such as your full name, date of birth, residential address, email address and telephone number. We also collect identity documents and verification information where required for KYC and anti-money laundering checks.

Technical data

We gather technical information about your device and connection including IP address, device identifiers, browser type, operating system, pages viewed, and log data. This helps us deliver the service securely and optimise the site for different devices.

Transactional data

We record payment and transactional details such as deposits, withdrawals, wagers, wins and losses, payment method and currency. This information is necessary to process payments, prevent fraud and comply with regulatory obligations.

Use of information

We use your data to provide and manage your account, process payments, carry out identity checks and prevent fraud. Data also supports customer service, responsible gambling tools, dispute resolution and legal or regulatory reporting. Where permitted, we may use anonymised data for analysis and to improve our services.

Data protection practices

We protect information using appropriate technical and organisational measures including encryption for data in transit, access controls and routine security reviews. Access to personal data is limited to authorised staff and third-party providers who require it to deliver their services. We retain data only for as long as necessary for the purposes set out or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember your preferences and provide personalised content. Some cookies are essential for security and functionality; others help us measure performance and tailor promotions. You can manage cookie settings in your browser and within your account controls.

User rights

You have rights over your personal data including the right to access, correct or delete information, object to processing, restrict processing and request data portability where applicable. You may also withdraw consent at any time if processing is based on consent.

Access, correction and deletion of data

You can review and update much of your account information in your profile settings. For requests to access, correct or delete personal data, contact our support team via your account or by email at [email protected]. We will respond to verified requests in line with applicable data protection obligations.

Information sharing and third parties

We share personal data with service providers who support our operations - for example payment processors, identity verification, fraud prevention and analytics suppliers. We may also disclose information where required by law or to protect our rights. We take steps to ensure third parties process data securely and only for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you through your account or by email. Continued use of our services after changes indicates acceptance of the updated policy.