Reach Out to Us
Need assistance? Our authorised support centre is ready to help with account enquiries, payment questions, technical concerns or general feedback. Please contact the team and we will do our best to assist you quickly; your message is a favour that helps us resolve matters promptly. You can use live chat, phone or email, or consult the help centre for self-service guides. All enquiries are handled by our authorised organisation and treated confidentially, with security checks for account actions.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, fast replies) |
| General enquiries | [email protected] (policy and account enquiries) |
| Affiliate enquiries | [email protected] (partnerships team, Mon-Fri) |
| Phone | +44 20 7946 0821 |
| Working hours | Mon-Sun, 08:00-00:00 |
Email Support
For detailed requests, account issues or queries needing documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where possible. This helps us process your request faster and avoid delays when verifying information or reviewing attachments.
Submit Your Inquiry
Response Time
Support response times: most enquiries are answered within one business day. Simple account or payment questions usually get a reply the same day, while issues requiring document checks, financial review or third-party investigation can take longer. For complex cases we aim to keep you updated regularly and will progress matters as quickly as possible depending on the issue.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please tell us - every comment is reviewed and helps shape updates. Send your thoughts via the on-site feedback form or email [email protected]. We read submissions carefully and use them to make the site clearer, faster and more enjoyable for everyone.